"I just moved to the area to help my senior parents… Realizing that they haven’t been maintaining things in the house… My first go was to figure out when they last had service for their HVAC unit, my mom said she started to hear it makes sounds. .. my parents have lived here for 4 years and they’ve never serviced it once 😳
I called and made an appointment and Brian went out to see my parents unit… Blown away by the condition of it he took matters in his own hands . Not only did he go to Lowe’s and purchase filters for them. He completely serviced the unit and was so kind to my parents and especially to my dad who has early onset dementia… the empathy in action and the kindness to strangers blew this Yank away. When Brian called and told me what he was doing and sent me a screenshot of my parents filter and how he was willing to go that extra mile literally brought me to tears… I have never seen this kind of customer service go above and beyond… Brian was so humble and my dad loved talking to him. I can’t say enough good things… I’m so grateful!!!
THANK YOU!!! 💛🙏💛🙏💛🙏"
